We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. As of today, we are not planning on resuming non-emergent dental care until May 18th and that is subject to change. We will continue to keep our patients up-to-date, especially patients who have appointments scheduled in the near future. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff during this time:
• The clinical staff will be wearing more personal protective equipment than normal to ensure patient and staff safety.
• The office is in the process of implementing HEPA grade air filtration systems throughout the operatories and waiting room.
• Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office. This is to ensure that you are symptom-free and have not been exposed to COVID-19 to your knowledge.
• We will be screening all patients with their temperature. We also will be screening the staff’s temperature on a daily basis.
• We have hand sanitizer that we will ask you to use when you enter and exit the office. You will also find some in the reception area and other places in the office for you to use as needed.
• You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect. We unfortunately had to remove our coffee and tea bar for this time as well.
• Appointments will be managed to allow for social distancing between patients.
• The waiting room has had many new safeguards put in place to allow safe social distancing.
• We will be placing greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 763-424-4544. Thank you from the bottom of our hearts for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Dr. Michael Colbert, Dr. Mackenzie Colbert and the Colbert Family Dental Team